We are very, very excited to announce today that our group of dealerships has been named as one of Canada's Best Managed Companies.
However, we don't want this to be just about us. We want to walk our current and potential customers through what this means for them.
1. As a Best Managed Company, your experience dealing with us will be good and continually get better.
Providing exceptional customer service is no easy task. If it was, everyone would do it. It seems in this day and age, it's harder than ever to find places that provide truly exceptional service. We would love to say that we have the best customer service one could ever dream of, but we haven't arrived yet.
However, we are pushing to get there.
As a Best Managed Company, we know that the only way to continue growing our business is to keep customers talking about the great experience they've had. That's why, when we make a mistake, we own up to it and do everything possible to make it right.
Not only that, but we look at the people and processes that led to the mistake and find ways to improve it through changes to the process or training.
When you deal with one of our dealerships, each time you come back, your experience should be better than the last time. If it isn't, let us know and we will address it.
2. As a Best Managed Company, you will receive top-tier quality in the work being done on your vehicle.
Our goal is to deliver a great product – from your vehicle sales experience to the work being done your vehicle in service. In order to do so, we are continually working with our people to help them serve you better and better.
You cannot be a Best Managed Company without a big emphasis on developing your people. Our people are the key to delivering that exceptional service – not just in the interaction with you as a customer, but also in the quality of work being done on your behalf.
That's why we spend a lot of time and resources on having the best-trained people in the business.
When you deal with one of our dealerships, we are committed to providing the best value and the highest quality of work possible.
3. As a Best Managed Company, your doing business with us benefits the community around us.
Every one of our dealerships is heavily invested in giving back the communities we live in. We don't just want to be the best dealerships IN our communities, we want to be the best FOR the communities. We believe in giving back, and by being a well-run company, we can and do make a point to do that. Here's just a few of the community-focused programs or organizations we are involved with:
KidSport, Holes for Homes, Heartland Rodeo, Canadian Blood Services, Salvation Army, John Taylor Collegiate, Piper Classic Tournament, Raise-a-Reader, Food Bank, Community Coaches, Dallas Valley Ranch, North Central Community Association, and many more.
When you deal with one of our dealerships, you are also giving back to the community that we are all a part of.
Here is the National Post Article about the 50 companies: http://business.financialpost.com/2014/03/25/meet-canadas-best-managed-companies-of-2013/
Here is the National Post Article about our specific group: http://business.financialpost.com/2014/03/25/14-driving-change-automotive-group-ltd/