By Justin Reves, Marketing Manager
No, this is not about where to find the latest pocket-sized phone book to store under your seats. It’s about how to keep the contacts stored on your SYNC system up-to-date. This question came up recently and it’s a bit complicated so it’s worthy of a blog post.
Someone had spelled a contact name improperly so when they went to dial their number through SYNC, it couldn’t understand who they were trying to call. They went into the contacts on their phone and updated it so it was proper, but they still weren’t able to call them through SYNC’s voice commands. Speaking of which, if you’re looking for some tips on making calls via SYNC, click HERE, or if you’d like some tips on how to talk to SYNC, click HERE.
The reason this happened is because SYNC downloaded the phonebook on their phone the first time they connected their phone, but they hadn’t updated the phone book stored in the car since then.
If you’ve had your vehicle for any length of time, there’s a good chance phone numbers have changed on your phone, but that doesn’t mean they’ve changed in your vehicle. You might be trying to call someone on their cell which is correct on your phone, but is still the old number in your car.
There’s two ways to keep your phone book up to date. One is by manually updating it from time-to-time, and the other way is to turn on the auto-update feature which will automatically check for updates every time your phone is connected. 99% of the population should use the auto-download feature.
The auto-download feature should be presented to you when you connect your phone, but in the event it isn’t, here’s how you turn it on:
1. For your safety, pull your vehicle over. Actually, if you’re reading this while you’re driving, you should probably just hand in your license now.
2. Push the “Phone” button.
3. Hit the down arrow until you get to “Phone Settings” and hit the OK button
4. Hit the down arrow again until you get to “Auto Download” and hit the OK button
5. If it says it’s turning it ON, hit OK twice. If it says it’s turning it OFF, hit the down arrow until it says “Return” then hit OK. It’s already on.
6. You’re set.
If you don’t want the auto-download on, but you want to manually update it, it’s a similar process:
1. Push the “Phone” button.
2. Hit the down arrow until you get to “Phone Settings” and hit the OK button
3. Hit the down arrow again until you get to “Modify Phone Book” and hit the OK button
4. Hit the down arrow until you get to “Download Phone Book” and hit the OK button
5. Your phone book is now re-downloading.
Does that make sense? Any tips or questions? Leave a comment below.