Posted by & filed under Bennett Dunlop Ford, Carman Ford, River City Ford, Technology Tips, Useful Tips.

SYNC_COMPLETE

By Justin Reves, Marketing Manager

Ok, if I’m 110% honest, not everything about SYNC is perfectly intuitive. I will say that once you learn the system, it does make sense, but there’s certainly a learning curve. HOWEVER, when it comes to making calls with SYNC, it’s an easy system that I love. If you haven’t read the post about how to speak to SYNC, start HERE.

Remember two words: “Call” and “Dial

Call is the word you use when you want to call someone in your phonebook.

You say “Call” then say the name of the person you want to call and where you want to call them. For example:

*Hit Voice Command Button* (wait for prompt)

Say, “Phone” (wait for prompt) <— This step only necessary on vehicles that are a few years old. New ones don’t need this step.

Say, “Call Johnny Depp on Cell”

Dial is the word you use if you want to dial a specific number. 

If you’re not as cool as me and don’t have Johnny Depp’s home or cell number in your phonebook, but you do happen to know it off by heart, you hit the voice command button, then say “Dial”. Wait from the prompt, then simply say the number. For example:

*Hit Voice Command Button* (wait for prompt)

Say, “Phone” (wait for prompt) <— This step only necessary on vehicles that are a few years old. New ones don’t need this step.

Say, “Dial” (wait for prompt)

Say, “one eight hundred three nine two three six seven three” (wait for prompt as she reads it back)

Say, “Dial”

It’s now dialling the phone number. Only not Johnny Depp’s but rather Ford’s number. Sorry.

The system can do more than just that, which you can find HERE, but the commands above are going to cover a lot of what you want to do.

Some other good phone commands are:

“Hold Call On” which places the call on hold.

“Hold Call Off” picks up the call you placed on hold.

“Join Calls” adds a second incoming call to your current conversation (like a conference call).

Other things to remember:

If you only use first names in your phone book and you have four guys named “Sergio” in your contacts, SYNC isn’t going to know who to call when you say “Call Sergio at home”. It’s highly recommended you use first and last names.

When you first connected your phone, it downloaded your contacts. If you have since updated your phone book, but you haven’t re-downloaded your contacts, they’ll be out-of-date. There’s a post HERE on how to do this and change the settings to automatically do it.

If you have any tips or questions, leave them below!

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